The people you will deal with
Alongside Dr. Stewart Chen, the CarePlus team covers reception, insurance and claims paperwork, and treatment support. Between them the staff speak Cantonese, Mandarin, Taiwanese, Tagalog, Vietnamese and English, so scheduling, billing questions and treatment can usually all be handled in the same language.
Roles
Who does what
Dr. Stewart Chen, D.C.
Examination, diagnosis, adjustment and treatment planning. California licence 18759; FMCSA certified medical examiner. Full credentials →
Scheduling and new patient intake
Appointments, intake paperwork and first-visit questions, in Cantonese, Mandarin, Taiwanese, Tagalog, Vietnamese or English.
Billing and case paperwork
Verifying cover, handling correspondence with insurers, employers and attorneys, and preparing documentation for auto accident and workers' compensation cases.
Therapy and imaging assistance
Setting up therapy modalities, assisting with digital X-ray, and going through rehabilitation exercises with patients.
We are adding individual staff photographs to this page. Until then, the team photograph above is the current one.
Why this matters
Language cover across the whole visit
Booking and intake
Explaining what to bring and what will happen, before you arrive.
History and examination
Describing pain precisely is hard in a second language, and an imprecise history leads to an imprecise assessment.
Insurance and claims
Auto accident and workers' compensation paperwork is where misunderstandings are most expensive.
FAQ
Frequently asked questions
Can I ask for a specific language when I book?
Yes. Mention it when you call and we will make sure someone who speaks it is available for your visit.
Who handles insurance questions?
Our billing staff. If you are unsure whether your plan covers treatment here, call and ask for billing before your first visit — it is quicker to check in advance.
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